Terms and conditions

Terms and conditions

Version: 1.3

Effective date: 09.02.2026

Operator / Seller: SC INOVUM SRL (“INOVUM”, “the Seller”)

Registered office: Sântion 171D, Borș commune, Bihor county

Registration no.: J2011000660055, Tax code (CUI): RO28310745

Telephone: +40 771 476 768

E-mail: trade@inovum.ro

Delivery area: Romania

Support hours: Mon–Fri 09:00–15:00

1.Definitions

1.1. Customer/User: any person who accesses INOVUM's channels or contacts INOVUM.

1.2. Consumer: a natural person acting for purposes outside their commercial, industrial, craft or professional activity.

1.3. B2B Customer / Professional: a legal person or authorised natural person buying for professional purposes.

1.4. Account: a section of the site (if available) that allows orders to be placed and their history to be accessed.

1.5. Product/Good: any product offered by INOVUM, including but not limited to equipment and solutions for education, medical, IT and defence, electrical equipment, laboratory equipment and consumables, and related accessories or components. For certain products there may be restrictions on sale, use or delivery imposed by the manufacturer, the carrier or the law.

1.6. Order: a request sent by the Customer (online/e-mail) to buy products.

1.7. Contract: a contract concluded between the Seller and the Customer in accordance with this document and the order confirmation.

1.8. Special order: a product brought in at the Customer's request, not usually listed in the Seller's offer, or brought in by special order (import, order from a supplier, configuration), as a rule subject to payment of an advance of between 85% and 100%. A special order is subject to special rules on cancellation and withdrawal/return.

2.Applicability and acceptance

2.1. These terms apply to all orders and contracts concluded through INOVUM's channels (site, e-mail, telephone or other channels indicated).

2.2. For purchases made through tender platforms/procedures (including SEAP or private platforms), the conditions in the procedure documentation and/or the signed contract prevail to the extent that they conflict with the Terms and Conditions. Otherwise, the T&C apply with priority.

2.3. Placing an order amounts to full acceptance of these conditions, provided that the T&C (or a link to them) have been communicated to the Customer. Alternatively, the Customer may be asked to expressly accept the T&C by ticking the corresponding box in a pop-up.

2.4. INOVUM may update the document; the version communicated/published applies from the date indicated and applies to orders placed after that date.

3.Rules of use. Account

3.1. INOVUM may restrict access or refuse to accept orders in the event of abusive activity, attempted fraud, repeatedly refused orders, abusive behaviour or logistical/reputational risk.

3.2. The data provided by the Customer must be correct and complete. The Customer is responsible for the consequences of incorrect data (delivery, invoicing, contact).

3.3. The Customer keeps their credentials confidential and is responsible for activity carried out through the Account (if any).

4.The offer. Product information

4.1. Images and descriptions are for information only. There may be differences in packaging, series or version without affecting the main function.

4.2. INOVUM makes reasonable efforts to display information on price, availability and specifications correctly.

4.3. Obvious errors in price, stock or description do not oblige INOVUM to deliver. INOVUM may cancel the order and refund the amounts paid without being liable for damages of any kind.

5.Prices. Invoicing

5.1. Prices are shown in RON and include VAT, unless stated otherwise.

5.2. Delivery costs and, where applicable, additional charges are communicated before the order is completed.

5.3. The invoice is issued in electronic format and sent by e-mail and/or made available through the communication channels used. The Customer accepts the electronic invoice by placing the order.

6.Conclusion of the Contract

6.1. The order sent by the Customer is an offer to contract.

6.2. The Contract is deemed concluded when INOVUM confirms the order or, at the latest, when the products are shipped (shipping notification).

6.3. INOVUM may refuse an order with justification (out of stock, incomplete data, suspected fraud, transport restrictions, price errors).

6.4. INOVUM may impose quantity limits per customer/account/address for promotions, clearances or products with limited stock.

6.5. Special orders are deemed firm upon INOVUM's written confirmation and receipt of the agreed advance (85%–100%) or of full payment, as the case may be.

6.6. For special orders, delivery times are estimates and depend on the supplier, import, formalities and transport.

6.7. Cancellation of special orders: if cancellation occurs after the special order has been confirmed and the advance received, the advance paid is deemed non-refundable and is retained in full by INOVUM, regardless of the stage of the order or the costs already incurred, to the extent permitted by law.

7.Availability. Stock reservation

7.1. Adding to the cart does not reserve stock.

7.2. Indicative statuses: “in stock”, “limited stock”, “in supplier stock”, “on order”, “special order”, “unavailable”.

7.3. For “in supplier stock” and “on order”, delivery times are estimates and depend on the supplier and transport.

7.4. At the Customer's request and depending on stock availability, INOVUM may offer a temporary reservation of products for a period of between 1 hour and 24 hours. The temporary reservation cannot be extended.

7.5. The reservation can be confirmed by paying an advance of 10% of the value of the reserved products. In this case, the Customer undertakes to pay the remaining 90% within no more than 5 working days of the date the advance was paid.

7.6. If the remaining 90% is not paid within the 5 working days, the reservation is cancelled automatically, without notice, and the 10% advance is retained in full by INOVUM as compensation/penalty, to the extent permitted by law.

8.Payment methods

8.1. Available methods: cash on delivery is not possible; online card; bank transfer/payment order; other methods communicated when the order is placed.

8.2. When paying by card, the Customer accepts the debit according to the payment processor's flow. Card data are not stored by INOVUM but by the processor/bank.

8.3. Payment processors: EuPlătesc and/or NETOPIA Payments, depending on the option available. The processor's policies apply to transactions (authorisation, capture, cancellation, refund).

9.Delivery. Receipt. Transfer of risk

9.1. Delivery is made within Romania, depending on the product and destination, by courier/carrier, own delivery or, in certain cases, personal collection (if INOVUM confirms this option).

9.2. For bulky or fragile products or institutional deliveries, INOVUM may use palletised or dedicated transport, on conditions communicated before shipping.

9.3. Delivery times are estimates. Exceeding the estimated time does not automatically give rise to a right to compensation.

9.4. Receipt on delivery: the Customer will check that the parcel is intact. If there is visible damage, a report must be drawn up with the carrier, and the situation documented with photos and, if possible, video.

9.5. Transfer of risk:

1. a) for Consumers, the risk of loss/damage passes when the Consumer or a third party indicated by them (other than the carrier) acquires physical possession of the products;
2. b) for B2B, the risk passes, as a rule, on handover to the carrier, unless otherwise provided in the order confirmation/contract.

10.Right of withdrawal (Consumers – distance sales)

10.1. The Consumer has the legal right to withdraw from the Contract within 14 calendar days of receiving the product (or, as the case may be, the last product), without giving a reason.

10.2. To exercise withdrawal, the Consumer notifies INOVUM at sesizari@inovum.ro, with the subject “Withdrawal – Order [number]”.

10.3. The Consumer returns the products within no more than 14 days of the withdrawal notification.

10.4. The refund is made within no more than 14 days of the date on which INOVUM is informed of the decision, but INOVUM may withhold the refund until it has received the returned products.

10.5. The refund is made to the account from which the products were paid for.

11.Costs and conditions on withdrawal. Diminished value

11.1. The direct cost of returning the goods is borne by the Consumer, unless INOVUM explicitly agrees to the return at its own expense or the product is non-conforming/defective, as provided by law.

11.2. The Consumer is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

11.3. If there are obvious signs of use, missing accessories or damage, INOVUM may reduce the amount refunded, proportionately and with justification. As a guide, depending on the condition and the actual costs of restoring the product to a resaleable state, and without being limited to:

1. a) original packaging missing/destroyed, accessories/documents missing: up to 10–50%
2. b) signs of installation/use, scratches, missing parts, unsealed consumables: up to 20–80%
3. c) product incomplete/affected by improper use: up to 100% or justified refusal, as the case may be

11.4. If the product requires sanitising, reconditioning, testing, recalibration or repacking for resale, INOVUM may retain the related reasonable and provable costs.

12.Exceptions to withdrawal

The right of withdrawal may be excluded for the categories provided by law, including (but not limited to):

12.1. products made to the Customer's specifications or personalised;

12.2. sealed products that cannot be returned for reasons of health protection/hygiene and have been unsealed;

12.3. digital content supplied without a tangible medium, if performance has begun with the Customer's express consent and acknowledgement of the loss of the right of withdrawal;

12.4. products that can deteriorate or expire rapidly;

12.5. special orders confirmed as dedicated and brought in through a dedicated flow, for which performance has begun (order placed with the supplier/importer, reservation, configuration). In these cases, withdrawal may be excluded as provided by law, and cancellation is subject to Art. 6.5–6.7 and, where applicable, Art.16.

13.Commercial return policy

13.1. INOVUM does not usually offer a commercial return extending beyond the Consumer's legal right of withdrawal. Any exception, where one exists in a specific case, will be communicated expressly in writing before the Contract is concluded.

14.Non-conforming/defective products. Conformity and warranties

14.1. For Consumers, rights concerning the conformity of products are exercised in accordance with the legislation applicable to the sale of goods.

14.2. In the event of non-conformity, the Consumer may request that the product be brought into conformity (repair/replacement) and, under the conditions laid down by law, a price reduction or termination of the Contract.

14.3. INOVUM may request reasonable evidence: a description of the defect, photos/video, the product serial number, the conditions of use.

14.4. For certain products, the commercial warranty is offered by the manufacturer/importer or by INOVUM, according to the warranty certificate.

14.5. As a rule, INOVUM directs the Customer to the manufacturer's authorised network/centres, where these exist and are indicated in the product documentation. INOVUM may facilitate the sending of documents (invoice, certificate, product data). The seller's legal obligations towards the Consumer remain applicable, as provided by law.

15.Complaints procedure (delivery, products, invoicing)

15.1. Complaints are sent to sesizari@inovum.ro, with the subject “Complaint – Order [number]”.

15.2. For damaged deliveries or shortages: the notification, with photos, the AWB label, and the outer and inner packaging, must reach the supplier within 24 hours of receipt at the latest; otherwise it will not be taken into account.

15.3. Indicative resolution time: up to 15 working days; complex cases may take longer, in which case the Customer will be informed.

16.B2B customers (legal persons/professionals)

16.1. For B2B Customers, the 14-day legal right of withdrawal does not apply.

16.2. INOVUM may accept a B2B return only with written approval, within 2 working days of delivery, provided that all of the following conditions are met: the product is unused, the packaging is complete, and the accessories and documents are complete.

16.3. For B2B special orders, advances/payments may be non-refundable if

16.4. For deliveries to institutions/B2B entities, quantitative and qualitative receipt takes place in accordance with the delivery documents and the Customer's internal procedures. Visible shortages or damage are to be reported on receipt or within the maximum time limit set in Art. 15.2.

17.Limitation of liability

17.1. INOVUM is not liable for indirect losses (loss of profit, business interruption, loss of funding, etc.), to the extent permitted by law.

17.2. INOVUM's total liability, if incurred, will not exceed 10% net of the value of the products paid for in the order that gave rise to the damage, except where the law prohibits such a limitation.

17.3. INOVUM is not liable for improper use, incorrect installation, unauthorised interventions, unsuitable consumables, operation not in keeping with the intended use, the instruction manual or the directions for use, or as a result of failure to carry out the maintenance and servicing operations recommended by the manufacturer.

18.Intellectual property

18.1. The content (texts, images, logo, databases) is the property of INOVUM or its partners and may not be copied, reproduced or redistributed without written consent.

18.2. The content may be used only for personal, non-commercial purposes.

19.Reviews, questions, user-generated content

19.1. The Customer may publish reviews using civil language and in keeping with the facts.

19.2. Content that is illegal or defamatory, that contains other people's personal data, or that is disguised advertising is prohibited.

19.3. By publishing, the Customer grants INOVUM a non-exclusive licence to display the content on INOVUM's channels, without changing its meaning.

19.4. INOVUM may moderate or delete content that breaks the rules.

20.Commercial communications

20.1. Commercial communications are sent only with consent or in the cases permitted by law.

20.2. You can unsubscribe through the link in the e-mail or by a request to the contact address given in the message.

20.3. If abandoned-cart notifications or price/stock alerts are active, they include an option to stop them.

21.Personal data. Cookies

21.1. Data are processed in accordance with INOVUM's Privacy Policy and Cookie Policy (separate documents, if published).

21.2. For orders, INOVUM processes the data needed to perform the Contract (identification, delivery, invoicing, support).

21.3. INOVUM may use processors (couriers, payment processors, IT services, etc.) on a contractual basis.

22.Force majeure

22.1. Neither party is liable for failure to perform its obligations if this is caused by force majeure.

22.2. If the event lasts more than 15 days, the parties may agree to terminate the Contract.

23.Disputes. Applicable law. ADR (ANPC)

23.1. The Contract is governed by Romanian law.

23.2. Disputes are settled amicably as a priority.

23.3. For Consumers, Alternative Dispute Resolution (ADR, in Romanian SAL) is available through ANPC, in accordance with its procedures.

23.4. For B2B, disputes fall under the exclusive jurisdiction of the courts of Oradea. For Consumers likewise, disputes fall under the exclusive jurisdiction of the courts of Oradea.

24. Notices

24.1 Any notice sent by the Customer to INOVUM is deemed validly communicated if it is sent to the e-mail addresses indicated in this document and contains minimum identification data (name/company name, order/invoice number, contact details). INOVUM will send notices to the Customer at the e-mail address indicated in the order/contract.